At s99, your privacy is more than a legal obligation — it is a core value. This document clearly outlines how we collect, use, store, and protect the personal data of every user on our platform.
What's covered:
Six key practices we carry out daily to keep your personal data safe at all times.
All data transmitted between your device and s99's servers is protected by 256-bit SSL encryption — the same standard used by leading banks in Malaysia.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring.
S99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data is collected and processed in accordance with the established legal framework.
Only authorized personnel with legitimate work need may access users' personal data. All access is logged and audited regularly.
You have the right to request deletion of your personal data from our systems. Requests will be processed within 30 business days, subject to legal retention requirements.
You have full control over the marketing communications you receive from s99. You can unsubscribe at any time through your account settings.
This Privacy Policy ("Policy") describes how s99 ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our online betting and gaming platform, accessible via s99.vin and related mobile applications.
We respect every user's privacy and are committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international industry standards. By registering or using the s99 platform, you acknowledge that you have read and understood this Policy.
This Policy applies to all personal data processing carried out by s99, including data collected through the website, mobile app, email communications, customer support, and all other interaction points between you and our platform.
S99 collects various categories of personal data depending on how you interact with our platform. Below is a full table of the data types we collect:
| Data Category | Specific Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Account registration & KYC |
| Contact Data | Phone number, email address, mailing address | Registration & profile updates |
| Financial Data | Bank account number, account holder name, transaction history | Deposits & withdrawals |
| Usage Data | Game history, betting patterns, session duration | Automated platform usage |
| Technical Data | IP address, device type, OS version, browser | Automated system logs |
| Communication Data | Live chat records, support emails, feedback | Customer support interactions |
We do not directly request or store your credit card information. All payments are processed through third-party payment providers that comply with PCI-DSS security standards.
S99 uses your personal data for legitimate and transparent purposes only. We will not use your data for any purpose not stated in this Policy without obtaining your consent first.
Under Malaysia's PDPA and recognized data protection principles, s99 processes your personal data on the following bases:
S99 does not sell your personal data to any third party. However, we may share necessary data with the following parties under certain circumstances:
S99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Your personal data is stored on servers housed in ISO 27001-certified data centers with rigorous physical and digital security controls. We implement multiple security layers to protect your data:
Data retention periods depend on the purpose of use. Active account data is retained for as long as your account remains active. Following account closure, certain data may be retained for up to 7 years to meet Malaysia's legal and financial compliance requirements.
As an s99 user, you have the following data protection rights, which you may exercise at any time:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
You have the right to correct inaccurate or incomplete personal data through your account profile settings or by contacting support.
You may request deletion of your personal data, subject to legal retention requirements and any active contractual obligations.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if needed.
The s99 platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and close the account in question.
Parents and guardians who suspect their child has registered on s99 are required to contact our support team immediately. We have dedicated procedures to handle such situations quickly and sensitively.
S99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, or updated legal requirements. Any significant changes will be communicated to users via registered email or in-app notification at least 14 days before the changes take effect.
Your continued use of the s99 platform after the effective date of any amendment to this Policy constitutes your acceptance of the revised Policy. The latest version of this Policy is always available on this page.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team:
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner under the PDPA 2010.
Join over 500,000 Malaysian players who have trusted s99 with their personal data and financial transactions. Register today and enjoy a safe gaming experience.